Communication and Its Significance

Section 1 – True/False Questions

Directions: Please read each statement , and then click on the button to select your answer True or False

1. It is essential for a security officer to read post orders frequently. *

True
False

2. A security officer can give out a personal phone number of a client contact to someone asking for it when it appears to be an emergency

True
False

3. The role of the security officer is to minimize property loss and injury when an incident occurs.

True
False

4. Two-way radios are used for quick communication.

True
False

5. When two people are using a radio frequency to communicate with one another, no one else in the same vicinity can use the frequency.

True
False

6. The security officer must follow proper procedures when using two-way radios. *

True
False

7. Two-way radios can be used for personal conversations.

A. True
B. False

8. “Wilco” means I will come to you immediately.

True
False

9. Failure to act or a delay in action by a security officer in an emergency situation may result in legal liability for the contract security provider. *

True
False

10. Security officers must not convey their emotions in their voice on the phone.

True
False

Section 2 – Multiple Choice Questions

Directions: Please read each statement or question, and select the answer that most accurately answers or completes the question.

1. Which of the following would a security officer NOT use to communicate quickly with others while on the job? *

a. Two-way radios
b. Telephones
c. Pagers
d. Email

2. Which of the following is NOT among the information emergency personnel (police & firefighters) may ask security officers for when arriving at a scene? *

a. The specific location of an incident
b. The security officer’s opinion on the incident
c. What time an incident occurred
d. Who witnessed an incident

3. Always try to answer the phone within ____________ *

a. 1 ring.
b. 2 rings
c. 3 rings
d. Answering the phone is never part of security duties

4. When answering a call, a security officer should always assume the person on the other end of the line is _______________ *

a. A friend
b. A fellow employee
c. Your spouse
d. The boss

5. The guidelines for using a public address system include all but which of the following: *

a. Speak slowly and confidently
b. Make a long statement
c. Repeat your statement completely
d. A & C

6. In case of theft, a security officer should be able to report all of the following except: *

a. The time reported to you.
b. Specific location of the theft.
c. The time that 911 was notified and by whom
d. How you were notified and by whom.

7. Prior to contacting individuals on the emergency contact list in the event of any emergency, the security officer should have answers for all of the following except: *

a. Time the incident was discovered
b. The type of incident
c. Why the incident occurred
d. Steps taken to minimize the problem

8. When using a two-way radio, a security officer should: *

a. Speak in a louder than normal tone of voice.
b. Speak as quickly as possible to minimize the time on the radio
c. Identify him/herself prior to making a statement or asking a question.
d. Avoid using abbreviations so the message is clearly understood

9. The organization which governs the use of two-way radios is the: *

a. Radio Control Commission
b. Federal Communications Commission
c. U.S. Department of Communications
d. California Radio Transmission Commission

10. The guidelines for two-way radio communication include all but which of the following? *

a. Transmission of music is prohibited
b. Radio communication may not be used for any activity related to program production or news gathering
c. The meaning of communication may not be hidden by using codes or ciphers
d. You must identify your call station at the end of each contact and every five minutes during the contact, which may be done using any of the modes which are legal.

11. The overall objectives of any emergency plan include all of the following except: *

a. Prevent outside agencies such as local police and fire departments from being involved in order to protect the company’s reputation
b. Protect the lives of all employees, visitors, and nearby residents of the facility
c. Provide a minimum amount of disruption in the daily operation of the business and to restore the daily routine as soon as possible
d. Protect all property and physical assets belonging to the company

12. Who will generally have the primary responsibility for initiating an emergency evacuation and contacting 911 emergency personnel? *

a. The facility manager.
b. Whoever discovers the emergency situation
c. Security personnel
d. None of the above

13. In the event of a Cal-OSHA inspection, which of the following is not a suggested piece of information for the security officer to know before contacting anyone on the emergency contact list? *

a. How were you notified of their arrival?
b. What time will the OSHA officer be leaving?
c. What time did the OSHA officer arrive on the scene?
d. Was the OSHA officer asked to provide proper photo identification?

14. Before operating a two-way radio, the security officer should know: *

a. Is there an adequate supply of back up batteries?
b. The identification number of the radio unit and the base station
c. Both a & b
d. None of the above

15. Intercoms are: *

a. Always hard wired.
b. Always wireless.
c. Always used with cameras.
d. Used to gain access through a secured area that is normally controlled by security, usually by an electronic lock.

Type Today's Date As 09/01/2020 *

Applicant's Signature (TYPE) *

Instructor's Signature

Type Kelly Steppe